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Hello:
Thank you for your inquiry. It does not appear at this point that your
hard drive is damaged beyond repair.
Bad sectors can occur in many different ways, and all drives can develop
bad sectors at some point. Modern hard drives typically use less
aggressive "sector sparing" (more on this later) than older drives, so you
will usually see more bad sectors on modern drives than on older drives.
Hard drives try to automatically "map-out", or relocate, unusable space.
This is completely transparent to the user, so you'll never know it's
happening or that unusable space is present. When a bad sector is
mapped-out, its data is moved to a "spare" sector. Each region of the
drive has a predefined number of spares, referred to as the drive's
"sector sparing scheme". If there is a concentration of bad sectors in a
particular area, all of the spares for the given area may be used up. When
this happens, the drive is unable to relocate some of the bad sectors, at
which point the bad spot can be detected by a program such as SCANDISK.
Hard drive media -- the actual "discs" inside the drive -- are never
perfect. There are always small imperfections that will contribute to the
formation of bad sectors. Under the best circumstances, this bad space
evenly distributed throughout the media and the sector sparing scheme of
the drive can adequately relocate bad sectors. In such an instance, you
never see bad sectors in SCANDISK. Some drives, particularly newer, higher
capacity drives, provide fewer spare sectors to allow more available
space. Since there are fewer spares to use, programs like SCANDISK will
"see" more bad sectors.
There are occasions where an improper write, a virus, or an errant program
can accidentally mark a sector on a hard drive as bad, when in fact no
physical defect is present. These types of bad sectors can be repaired
with a utility program (for example, Norton Disk Doctor), or a low-level
format. A low-level format removes all data from the drive. Bad Sectors
can also be reported if you have errors in the data due to faulty cables
or other components. These "bad sectors" will show up on one scan, but
move or change on the following scan. Low-level formatting will not fix
this; instead try new cables or controllers to troubleshoot this type of
error.
Generally a drive is not considered bad with just a few bad sectors. If
the number of bad sectors grows or the bad sectors occur in the boot
track, then the drive should be replaced.
The first step to eliminate these bad sectors is to download Disk Wizard
Starter Edition, part of the DiscWizard utility (
http://www.seagate.com/support/disc/...s/discwiz.html ), run its
extraction program, and create a bootable diskette. Boot the computer with
this diskette in drive A: Select Utilities, verify the drive's the
correct drive is selected based on its model number, then select Zero
Fill.
CAUTION: Zero-filling the drive COMPLETELY ERASES ALL DATA from the drive.
BACK UP YOUR DATA before proceeding.
If backing up your data is not possible, do NOT run the zero-fill, as it
will destroy your data. IF this is not possible, please run our diagnostic
utility, Seatools Desktop, which can also help to repair bad sectors.
http://www.seagate.com/support/seatools/index.html
Regards,
Alan M.
Seagate Technical Support
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